Protecting your information.


Privacy Policy

All members receive a copy of our privacy policy when initiating membership at Cities Credit Union. The privacy policy is also distributed to all members via statements once a year. 

Website privacy policy: Cities Credit Union (Cities) is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information (personal information) you share with us. We know that our members expect privacy and security for their personal and financial affairs. Cities has established this Website Privacy Statement to let you know what information we may collect from you on the publicly available portion of our website and how we may use and share that information.
Email messages: Personal information contained in email sent by members and non-members may be used by the credit union to answer questions, to follow up on suggestions or to improve the level of service we provide. Please be advised however, that due to the technical design of the Internet, email messages you send may not be secure against interception during transit by unauthorized individuals outside of the credit union. Therefore, you may wish to communicate sensitive or personal information by regular mail, via telephone, in person or secure messaging through the online banking system.
Use of Personal Information Certain sections of the site may ask our members to provide personal information. Cities will use this information solely for the purpose of carrying out our normal course of business and to provide members with the products and services that they request. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard members’ nonpublic personal information.

Secure areas on our website: Cities Credit Union has the highest available security certificates possible. When you visit a secure area on our website, such as Cities on the Go online banking, you may be asked to provide your account number or a unique login ID and password, and you may also be required to answer additional security questions. This enables the credit union to securely regulate entry into your personal financial information. However, you must ensure that your login information and password are safeguarded against unauthorized use. We strongly recommend you do not share your account number/unique login ID or password with anyone.

Links to Other Sites Please be aware that when you are on our site, you could be directed to other sites that are beyond our control via hyperlinks. These other websites may send their own cookies to visitors, collect data or solicit personal information. The privacy policies of these other sites may be significantly different from this Website Privacy Statement. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your Personal Information collected there.
Use of personal information: Cities collects information on dates and times of web site visits and the number of times each page is visited. This information allows us to track use, measure site traffic and improve site navigation to better serve our members and web site visitors. Certain sections of this web site may ask you to provide personal information. All information collected by or on behalf of Cities will be used in accordance with the credit union's general privacy policy.
Third Parties We do not and will not sell or provide any member information to list services, telemarketing firms or outside companies for independent use. Cities does disclose information we collect, as permitted by law, to credit union service providers with whom we have joint marketing agreements, other affiliates to help us administer our business or provide product information to members and other third parties, but only to administer products and services obtained from Cities, to conduct our business, or when legally required.


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3625 Talmage Circle, Suite 102
Vadnais Heights, MN 55110

Phone: (651) 426-3773  |  Fax: (651) 426-0832  |  Toll-Free: 1-800-543-0935

NMLS ID#409685  |  Routing# 296076275